Privacy Policy

Aquino Vacation Rentals LLC, doing business as Avenwood Cabins ("we," "us," or "our"), operates the website avenwoodcabins.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, make a reservation, or interact with us through any channel. Please read this policy carefully. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly

• Reservation Information: Name, email address, phone number, dates of stay, number of guests, payment information (credit/debit card details), and special requests submitted through our booking platform.
• Contact Form Submissions: Name, email address, phone number, and any message content you submit through our contact page.
• SMS/Text Messaging: Phone number and message content when you communicate with us via text message or opt in to receive text notifications.
• Email Subscriptions: Email address when you subscribe to our mailing list or promotional communications.

b) Information Collected Automatically

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through the Site.
• Location Data: Approximate geographic location based on your IP address.
• Cookies and Similar Technologies: See Section 5 below for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Reservations: To confirm, manage, and fulfill cabin bookings and related services.
• Communicate With You: To respond to inquiries, send booking confirmations, check-in instructions, and service-related notices.
• Marketing (With Consent): To send promotional offers, newsletters, and updates about Avenwood Cabins if you have opted in. You may opt out at any time.
• SMS Notifications: To send booking confirmations, reminders, and service updates via text message if you have provided your phone number and consented to text communications.
• Improve Our Services: To analyze Site usage, identify trends, and improve the user experience.
• Security and Fraud Prevention: To protect against unauthorized access, misuse, and fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Third-Party Service Providers

We share information with the following third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for the purposes we specify.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Avenwood Cabins, you consent to receive recurring automated text messages related to your booking, account, and promotional offers. Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at support@avenwoodcabins.com. Opting out of promotional text messages will not affect transactional messages related to an active booking.

We will not share your phone number with third parties for their marketing purposes. Your consent to receive text messages is not a condition of any purchase.

5. Cookies and Tracking Technologies

Our Site uses the following types of cookies and similar technologies:

We do not use advertising or retargeting cookies. You can control or disable cookies through your browser settings. Disabling certain cookies may affect Site functionality.

Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals, as there is no uniform industry standard for compliance. However, we limit our data collection to the purposes described in this policy.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

• Booking Data: Retained for 7 years for tax and accounting compliance.
• Contact Form Submissions: Retained for 2 years or until the inquiry is resolved.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Analytics Data: Retained for 14 months by Google Analytics, then automatically deleted.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption on all pages of the Site.
• Secure payment processing through PCI-compliant providers (Cloudbeds).
• Access controls limiting employee access to personal information on a need-to-know basis.

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

All Users

Regardless of your location, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Opt out of text messages by replying STOP.

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, with certain exceptions (e.g., completing a transaction, legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell or share your personal information as defined under the CCPA/CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise these rights, contact us at support@avenwoodcabins.com or call (740) 385-3374. We will verify your identity before processing your request and respond within 45 days.

Virginia, Colorado, Connecticut, Utah, and Other State Residents

Residents of states with comprehensive privacy laws (including Virginia VCDPA, Colorado CPA, Connecticut CTDPA, and Utah UCPA) may have similar rights to access, correct, delete, and opt out. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., Cloudbeds booking, social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us:

See also our Terms & Conditions.