Contact Us
Have a question about your upcoming stay? Check our FAQ for quick answers, or reach out below. We respond to most messages within a few hours during business hours.
Email is the best way to reach us for anything that is not urgent: special requests, invoices, group bookings, or questions before you book. Keep the phone for something urgent during your stay.
Already booked with us? The fastest way is to reply to any message you have had from us about your stay. That goes straight to our team, so whoever is on hand can pick it up.
Location
Hocking Hills, Ohio
8415 Howdyshell Road
New Straitsville, OH 43766
Our cabins are deep in the forest and some GPS apps can lead you to the wrong place. Use our Google Maps link for reliable navigation.
Get DirectionsWe load Google Maps once you accept cookies. You can also load just the map.
What Can We Help With?
Before your stay
- Picking the right cabin for your group
- Availability on specific dates
- Group bookings across multiple cabins
- Anniversary, honeymoon, and proposal planning
- Accessibility questions
- Pet policy details
- Gift card redemption
During your stay
- Hot tub or fireplace questions
- WiFi issues
- Directions or cell service help
- Local recommendations for trails and dining
- Extending your stay if a cabin is open
- Anything else that comes up
If something urgent comes up outside business hours, text us at (740) 385-3374 and we will respond as soon as we can. For non-urgent questions, email is fine any time.