Contact Us
Have a question about your upcoming stay? Check our FAQ for quick answers, or reach out below. We respond to most messages within a few hours during business hours.
The quickest way to reach us is a call. Our AI concierge picks up any time and puts you through to our team when you ask, Monday to Saturday, 8 AM to 6 PM Eastern Time.
Already booked with us? The fastest way is to reply to any message you have had from us about your stay. That goes straight to our team, so whoever is on hand can pick it up.
Phone / Text
AI concierge any time, our team Monday to Saturday, 8 AM to 6 PM Eastern Time
(740) 737-7117For invoices, group bookings and written requests: support@avenwoodcabins.com
Location
Hocking Hills, Ohio
8415 Howdyshell Road
New Straitsville, OH 43766
Our cabins are deep in the forest and some GPS apps can lead you to the wrong place. Use our Google Maps link for reliable navigation.
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What Can We Help With?
Before your stay
- Picking the right cabin for your group
- Availability on specific dates
- Group bookings across multiple cabins
- Anniversary, honeymoon, and proposal planning
- Accessibility questions
- Pet policy details
- Gift card redemption
During your stay
- Hot tub or fireplace questions
- WiFi issues
- Directions or cell service help
- Local recommendations for trails and dining
- Extending your stay if a cabin is open
- Anything else that comes up
Call or text (740) 737-7117 any time. Outside team hours the assistant takes your number and we get back to you as soon as we can. An emergency at your cabin is put through to us around the clock.